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Since I received my daughter's clothing order from Kettle of Fish Clothing online I have been unable to contact them on over ten e-mails and phone calls..has been almost TWO WEEKS.
First off, everyone commenting on identity theft, if you are sincerely concerned about any type of identity theft, YOU SHOULD NOT BE ON A COMPUTER RIGHT NOW.
Throw it out along with your credit cards and social security card also, for that matter.
I shop daily online and have never had this experience.
Lastly, the coupon coede they gave me with my order did not work.
We do graciously offer coupon codes that we enclose with orders and we can guarantee the coupon code is valid through the expiration date listed however we are interested in learning why you would shop with us a second time (and attempt to utilize a coupon code) if you were unhappy with the first order. We kindly request that you not comment unless you know the specific facts of an individual case concerning this, or quite frankly, any situation.
Kindly contact us at [email protected] that you may correspond with us directly, if you do, in fact, have a valid question or issue. It has become, at the very best, a disgraceful, vicious and tasteless practice and one that of which our shop as well as many others, have been forced to face and endure the brunt.
Whenever people intentionally post comments erroneously, incorrectly or irresponsibly, about a business, or engage in the many other types of fraudulent activity, including payment and shipping scams, etc., they, of course, have the potential to negatively affect the business including cutting jobs (potentially YOUR jobs) and raising retail prices (the prices YOU pay); these are just the very first ripples felt of that stone that is cast into the water.
We wouldn't be responding to these comments if we didn't feel so strongly about this issue SIMPLY BECAUSE THE INITIAL POST IS NOT TRUE..if our post can help EVEN ONE BUSINESS OWNER from getting taken advantage of or becoming the victim of fraud as we have experienced, then we are grateful to be able to help. I was going to order from this company but after reading the com[plaint and the comments I'm going to give this company a wide berth. I know I would sue if I ever saw my information spilled by a company on a public site. Thank you to all who have posted on this site in response to our comments; you have, albeit and we surmise, unintentionally, created a venue for us to bring to the public's attention, people who have been involved in, engaging in or are, perhaps, considering embarking upon, the business of internet fraud.
Might anyone know of a "complaint board" or registry for fraudulent "customers" or those posing as customers, using stolen/illegitimate credit card information and/or name/shipping information?